Awaken Your Senses

By booking a session, workshop, or purchasing products from The Chilly Collective, you agree to the following terms and conditions.

Bookings & Payment (Sessions & Workshops)

• All sessions and workshops must be booked in advance via our website or agreed booking platform.
• Full payment is required at the time of booking unless otherwise stated.
• Your place is only confirmed once payment has been received.

 Cancellations by You

• If you need to cancel your booking, please let us know as soon as possible.
• Cancellations made more than 48 hours before the session or workshop will receive a full refund or the option to transfer to another date (subject to availability).
• Cancellations made within 48 hours of the session are non-refundable, as spaces are limited and materials and preparations are made in advance.
• If you are unable to attend, you are welcome to transfer your place to someone else - please notify us of their details ahead of time.

Cancellations or Changes by Us

• In the unlikely event that we need to cancel or reschedule a session or workshop, you will be offered a full refund or the option to transfer your booking to a future date.
• We are not responsible for additional costs such as travel or accommodation.

 Health & Wellbeing (Sessions & Workshops)

• Our sessions and workshops are designed to support wellbeing and self-connection but are not a substitute for medical, psychological, or therapeutic care.
• Some sessions may include activities such as breathwork, movement, cold water exposure, or plant-based drinks. Participation is always optional.
• Please inform us in advance of any relevant medical conditions, injuries, allergies, or dietary requirements.
• You are responsible for listening to your body and taking rest or stepping back whenever needed.

 Personal Responsibility

• By attending a session or workshop, you acknowledge that you are responsible for your own physical, emotional, and mental wellbeing.
• You agree to engage in activities within your own comfort levels and limits.

 Respect & Community

• We ask all participants to respect the space, facilitators, and one another.
• We reserve the right to refuse participation or remove anyone whose behaviour is disruptive or unsafe, without refund.

 Photography & Sharing

• Photographs or videos may occasionally be taken during sessions for promotional purposes.
• If you do not wish to appear in any images, please inform us before the session begins and this will be fully respected.

Physical & Digital Products

Orders & Delivery

• Physical products, including seasonal gift boxes, are subject to availability.
• Orders will be dispatched within 1-3 working days with Yodel or Royal Mail.
• Delivery times (3-5 days) are estimates only and cannot be guaranteed.
• We are not responsible for delays caused by postal services or factors outside of our control.

 Returns & Refunds

• Due to the nature of our products, we cannot accept returns or offer refunds on opened or used items.
• If your order arrives damaged or faulty, please contact us within 48 hours of delivery, including photographs and details of the issue.
• Digital products included with physical items are non-refundable once accessed.

 Food, Herbal & Consumable Products

• Some seasonal gift boxes contain food, herbal, or consumable items such as cacao, herbal teas, or plant-based blends.
• These items are provided for general wellbeing, ritual, and enjoyment purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition.
• We cannot guarantee that any food, tea, or consumable items are nut-free.
  If you have a severe nut allergy, we strongly recommend that you do not purchase or consume these products.
• Please review product descriptions carefully and contact us with any questions before purchasing.
• Consumption is at your own discretion, and we cannot accept responsibility for adverse reactions.

 Storage & Use

• Food and herbal items should be stored according to the guidance provided and used within 2 months.
• Essential oils included in gift boxes are for external use only unless otherwise stated.

 Contact

If you have any questions regarding bookings, products, or these terms, please contact us at:
thechillycollective@outlook.com